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Privacy Policy

Privacy Policy

[Samjin ST Co., Ltd.] places a high value on your personal information and complies with the “Act on Promotion of Information and Communication Network Utilization and Information Protection.”

Through this privacy policy, we aim to inform you about how your provided personal information is being utilized and what measures are taken to protect your privacy.

If any changes are made to this privacy policy, we will notify you through our website announcements (or individual notices).

This policy is effective from October 9, 2023.

■ Collected Personal Information Items [Online Inquiries]

  • Collected Items: Name, Contact Information, Email, Inquiry Details, etc.

■ Purposes of Collecting and Using Personal Information We collect and use personal information for the following purposes:

  • Fulfilling contracts and providing services, as well as responding to inquiries and providing answers related to service provision.

■ Retention and Use Period of Personal Information In principle, personal information is promptly destroyed after the purpose of collection and use has been achieved. However, if it is necessary to retain member information for a certain period of time in accordance with relevant laws and regulations, the company will retain and manage the information as follows:

  • Retention Items and Basis for Storing Payment Records
    • Records related to contracts or withdrawals of subscription: 3 years
    • Records related to electronic commerce transactions, such as contracts or withdrawals of subscription: 5 years (Consumer Protection Act in Electronic Commerce, etc.)
    • Records related to payment of fees and the supply of goods, etc.: 5 years (Consumer Protection Act in Electronic Commerce, etc.)
    • Records related to consumer complaints or dispute resolution: 3 years (Consumer Protection Act in Electronic Commerce, etc.)

■ Procedure and Method for Destroying Personal Information We generally destroy personal information without delay once the purpose of collection and use has been achieved. The procedure and method for destruction are as follows:

  • Procedure for Destruction
    • Personal information provided by members for membership registration and other purposes is transferred to a separate DB (or paper documents) after the purpose has been achieved. It is then stored for a certain period according to internal policies and other relevant laws (refer to the retention and use period) and destroyed without delay.
    • Personal information transferred to a separate DB will not be used for purposes other than retention unless required by law.
  • Method of Destruction
    • Personal information stored in electronic files is deleted using methods that prevent data recovery.

■ Provision of Personal Information We do not generally provide user’s personal information to external parties. However, exceptions may be made in the following cases:

  • When users have given prior consent.
  • In accordance with the provisions of laws and regulations, or at the request of an investigative agency in accordance with the procedures and methods prescribed by the law for investigative purposes.

■ Rights of Users and Legal Representatives and Their Exercise Methods Users may request access to or modification of their personal information, and they may also request account deletion. To access and modify personal information, users can click on “Change Personal Information” (or “Edit Profile”) and go through the verification process. If you wish to delete your account, you can click on “Withdrawal” and go through the verification process. Alternatively, you can contact the personal information manager in writing, by phone, or by email, and we will take prompt action. If you request the correction of incorrect personal information, we will not use or provide the personal information until the correction is completed. If we have already provided incorrect personal information to a third party, we will notify the third party without delay and correct the information accordingly. Personal information that has been requested for deletion by a user or legal representative will be handled in accordance with the “Retention and Use Period of Personal Information Collected by the Company,” and will not be accessed or used for other purposes. If the user is under 14 years old, the legal representative has the right to access, modify, or withdraw consent for the child’s personal information.

■ Installation, Operation, and Refusal of Personal Information Automatic Collection Devices The company operates ‘cookies’ and other similar technologies that store and retrieve information on a regular basis. A cookie is a small text file that a website server sends to your web browser and stores on your computer’s hard drive. The company uses cookies for the following purposes:

  • Purposes of Using Cookies and Similar Technologies
    • Analyzing the frequency of member and non-member visits, visit times, identifying user preferences and areas of interest, tracking user behavior, understanding participation in various events and visit frequency, and providing target marketing and personalized services. Users have the option to allow or disallow cookie installation. Therefore, you can choose whether to allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies by selecting the option in your web browser.
  • Refusal Method for Cookie Setting You can set options in your web browser to accept all cookies, confirm each time a cookie is saved, or reject all cookies.

■ Complaint Service for Personal Information The company has designated a personal information manager to protect customer’s personal information and handle complaints related to personal information. Personal Information Manager: Phone Number: 070-4166-0808 Email: js@samjinst.co.kr Customers can report any complaints related to personal information protection while using the company’s services. The company will provide a swift and comprehensive response to customer complaints. For further assistance or consultation regarding personal information breaches, please contact the following agencies: